The United Nations Guidelines for Consumer Protection were adopted in 1985, and the following year, the Consumer Protection Act of 1986 was signed into law. For the goal of establishing consumer protection councils and other agencies for the resolution of consumer disputes, etc., this Act was enacted in order to better safeguard consumers’ interests. Consumer dispute redressal agencies have been effective in their work under the aforementioned Act, however owing to numerous restrictions, they have not been able to quickly resolve cases.

A number of problems have also arisen in the implementation of the different parts of the Act. But since the Consumer Protection Act was passed in 1986, the marketplaces for consumer products and services have changed dramatically. Nowadays, consumers may choose from a wide variety of sophisticated goods and services. New distribution channels for products and services, as well as expanded purchasing possibilities for consumers, have resulted from the proliferation of global supply chains, the expansion of international trade, and the meteoric growth of e-commerce. In a similar vein, this has opened the door for new types of unfair trade and immoral corporate activities that prey on the customer.

With the advent of new forms of deceptive marketing including telemarketing, multi-level marketing, direct sales, and online shopping, it was necessary to update the Act to protect consumers from the ever-expanding array of threats they face today. As a result, it became clear that the Act needed to be revised to better protect consumers from the various threats they face today. Because of this, on August 9, 2019, President Donald Trump signed into law the Consumer Protection Bill, 2019 that had previously been approved by both houses of Congress. A notification of the Consumer Protection Act, 2019 has not yet been issued by the Government.

In an effort to bring the current redressal system into the contemporary era, the new bill proposes to abolish the Act of 1986. Academics need to think carefully about the new Act and its implications, particularly the establishment of an executive agency, the Central Consumer Protection Authority (CCPA), the inclusion of product liability, mediation, and electronic mode of complaints filing, and several other new provisions that seem promising and create great hope for bettering the conditions of consumers and protecting their interests.

Understanding consumer rights requires looking at them not only through the lens of consumer law, but also in the context of other pieces of legislation and policies that give those rights substance. Because of this, it’s important to learn about the function of ancillary statutes and agencies as well. Harmony between consumer law classroom instruction and its practical practise before consumer fora is urgently needed. As such, one of the course’s main focuses will be on providing concrete guidance on how to proceed in various consumer-related legal situations. In addition, the domestic legal framework would benefit greatly from learning from and adopting the international community’s most effective consumer protection policies.


The Certificate Course’s goal is to improve participants’ abilities by providing them with both a solid theoretical foundation in consumer law and experience with the practical application of the law before Consumer Fora. There would be more harmony and cooperation between theory and application. Online business and other topics of the moment will also be pondered and addressed. Participants’ abilities will be refined via exercise sessions focusing on various parts of the course.

The course is designed with the following goals in mind, with this vision in mind:

  • Gaining a comprehensive knowledge of the various stages of India’s consumer movement In order to better inform people about the new consumer protection law.
  • To better equip participants to cope with modern difficulties, such as e-commerce, within the framework of consumer legislation.
  • So that consumer interests may be safeguarded from several viewpoints across various industries.
  • To investigate seminal rulings by way of case studies.
  • The purpose of this training is to increase participants’ knowledge and skills about mediation’s function within the grievance resolution process.
  • To provide a solid foundation in consumer law practise and procedure.
  • The goal is to increase knowledge about effective consumer protection regimes across the world.


  • The Certificate Course is a 07 days programme
  • Divided into 1 session each day
  • Every session will be of 1.5 hours duration
  • Study material will be shared with the participants, after or during the programme
  • Apart from enlarging the knowledge base of the participants, this Course is also envisioned as an exercise in ‘learning by doing.’
  • Exercise/reflection Sessions have been included, wherein the participants would be expected to engage in exercises as a part of the curriculum being encouraged to draft consumer complaints.


  • Introduction to Consumer Protection Law
  • Consumer Movement in India: Issues, Approaches and Achievements
  • The Consumer Protection Act, 2019
  • Consumer Protection under Sectoral Laws
  • Role of Mediation in Redressal Mechanism: Case Studies
  • District Consumer Protection Forum
  • State Consumer Dispute Redressal Commission
  • National Consumer Dispute Redressal Commission
  • Consumer Protection in Relation to Different Sectors of Economy
  • How to Prepare and Submit a Complaint to a Consumer Forum – Case Study and Landmark Decisions
  • E-Commerce: Issues and Concerns
  • Consumer Protection under Competition Law
  • Emerging Global Trends
  • Consumer Law: Practice and Procedure
  • Consumer Protection: In coming years


  • Faculty Members;
  • Research Scholars;
  • Advocates
  • LL.M Students;
  • LL.B Students;
  • And anyone who is keen to understand consumer law


  • Live and interactive sessions [no recordings] with top instructors
  • Theoretical as well as extensive practical knowledge
  • High-quality content
  • Real-world assignments and feedback by industry experts
  • Certificate on completion by ManuLegal & Associates Law Firm and Vakeel Khoj
  • Classes will be conducted on Google Meet.
  • Templates of important agreements


Adv. Muskan Sood [Associate Anil Sood & Associates]

DATE:- (January 23rd, 2023 – January 29th, 2023)


REGISTRATION FEES: INR. 999/- [Online Payment]

PAYMENT DETAILS:- Google Pay/PhonePe/ Paytm:- 8349808933 [Name:- Nikhilesh Pratap Singh Gour],

UPI ID:- gournikhilesh@oksbi


Name of the Account Holder: Nikhilesh Pratap Singh Gour

Name of the Bank: State Bank of India

Account Number: 20485677402     

IFSC Code: SBIN0001143

REGISTRATION FORM: https://forms.gle/Epr2yc5dRqACusFm9

Email: vakeelkhoj@gmail.com
Website: www.vakeelkhoj.com
Whatsapp Number: 8349808933 [Vakeel Khoj] or https://wa.me/message/I

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